Refund & Cancellation
Understand our refund and cancellation policies for all Rightouch Academy services.
Refund Policy Overview
At Rightouch Academy, we strive to deliver exceptional services and ensure complete customer satisfaction. Our refund policy is designed to be fair and transparent while protecting both our clients and our business interests.
Our Commitment
We are committed to delivering high-quality services and will work with you to resolve any issues before considering refunds.
Service-Specific Refund Terms
Custom Development Projects
- Refunds available within 14 days of project initiation if no development work has begun
- Partial refunds may be considered based on work completed and milestones achieved
- No refunds after 50% project completion or final delivery acceptance
- Change requests may affect refund eligibility
Monthly Subscription Services
- 30-day money-back guarantee for first-time subscribers
- Prorated refunds for annual subscriptions within first 30 days
- No refunds for partial months of service used
- Cancellation takes effect at the end of current billing cycle
Digital Products & Software Licenses
- 7-day refund window from date of purchase
- No refunds for downloaded digital products after 24 hours
- Refunds not available if license terms have been violated
- Technical issues will be resolved before considering refunds
Consulting & Advisory Services
- Refunds available within 24 hours of booking if session hasn't occurred
- No refunds for completed consultation sessions
- Rescheduling available up to 48 hours before appointment
- Package deals subject to prorated refund calculations
Cancellation Policy
You may cancel your services or subscriptions according to the following terms:
Project Cancellation
Custom development projects can be cancelled with written notice:
- Before project start: Full refund minus 10% administrative fee
- During development: Payment for completed work plus cancellation fee
- After milestone approval: No cancellation, only scope reduction possible
Subscription Cancellation
Monthly or annual subscriptions can be cancelled:
- At any time through your account dashboard
- By contacting our support team
- Cancellation effective at end of current billing period
- Access continues until subscription expires
Emergency Cancellation
In case of business closure, death, or other extraordinary circumstances, special cancellation terms may apply. Please contact us to discuss your situation.
Conditions & Limitations
The following conditions apply to all refund and cancellation requests:
- Refund requests must be submitted in writing via email or support ticket
- All refunds are processed within 5-10 business days to the original payment method
- Processing fees and third-party charges are non-refundable
- Refunds are calculated based on unused portions of service
- Dispute resolution will be attempted before processing refunds
- Fraudulent or abusive refund requests will be denied
- Custom work and intellectual property transfers are non-refundable once delivered
Non-Refundable Items
Domain registrations, third-party software licenses, and services provided by external vendors are non-refundable.
How to Request a Refund
Contact Support
Email us at refunds@Rightouch.tech with your request details
Provide Information
Include order number, reason for refund, and any relevant details
Review Process
We'll review your request and respond within 48 hours
Contact Information
For refund and cancellation requests:
Email: refunds@Rightouch.tech
Phone: +1 (555) 123-4567
Support Hours: Monday - Friday, 9 AM - 6 PM EST
Last updated: January 1, 2024
This policy may be updated periodically. Continued use of our services constitutes acceptance of any changes.